Johnson City Auto Repair

Give Us a Call:(423) 928-3849
5

Spoke with Carter's wife. She said the business provided great service.

5

Ginger said this business provided good service. They make her feel safe in her vehicle.

5

Margaret said they were quicker than what she expected.

4

John said this business's prices were high, but they provided outstanding service and communication. The whole experience was top notch.

5

These folks are the best!!!!I They have always taken care of my car since I moved to Jonesborough from Germantown Tennessee sevenyears ago.They have treated me like family. I have been so pleasedwith their work. If you need work on your car this is the place tocontact for good work and is reasonably priced. Margaret Crichton

5

"Mazda cx7" Excellent work over the years. Fair, will let you know what to expect and will call if they need to do more. No pressure ever!!x

5

"dependable, honest, reasonable" I have known Brian Ponder for many years and had several cars serviced at Ponders Auto Repair. This is a very professional business and worthy of every one's consideration for their car repairs. I recommend Ponders to all of my friends.

5

Always a pleasure to deal with Ponder Auto Repair. As a customer the past three years with an ancient vehicle (turns 20 soon) they still treat my car like it was new. Last Friday at 4 PM my idler pulley froze and killed the serpentine belt on the interstate (didn't know at the time). Limping home with no power steering and a battery being drained, I called Ponder and Ross scheduled me for the next business day, no small feat considering they usually schedule a few days out due to the volume of cars they fix. By lunch that coming Monday it was ready for pick-up. The service manager Bob is always super helpful in letting me triage repairs (needs ASAP/can wait) and I appreciate that in budgeting time and money to keep my vehicle on the road. And the techs let him know if they see something else that needs attention that is different from what I brought the car in for.As for price, I feel the need to remind everyone that the age of low-cost repairs for relatively simple vehicles is OVER. Used to be you could get a neighbor or the local shade-tree mechanic to fix your car, or do it yourself. The nature of modern vehicles is that they are orders of magnitude more complex than something built in, say, the 70s. Even a tune-up is expensive these days, and for good reason---you couldn't tune up a car every 100,000 miles or have plugs last that long when I was growing up! The technology in the cars, the tech needed to access the systems all has a price. Shops spend a fortune to train techs and owners spend a fortune on diagnostic tools to service modern cars (especially European and luxury). Customers need to take this into account when deciding where to take their family cars. There are choices: you can go to the dealership, you can find a good independent shop (such as Ponder) for a lower cost than the dealership, or you can take your chances on some third-rate shop that may or may not solve your problems, recommend unnecessary repairs, overcharge, not stand behind their work, etc. I can only speak for myself when I say that I have experienced only professionalism at Ponder Auto Repair. They provide excellent work at market price, warranty their repairs and run a fair business. ETSU and Mountain Home VA depend on them. I feel lucky to have them in my corner when the inevitable pops up. No one likes a car problem, and no one likes to pay a lot of money for repairs. But we demand super-safe, tech-laden cars and trucks that are light years beyond vehicles in the past in regards to reliability. I don't care who is cheaper, I want to know my vehicle has been fixed right. And I keep giving Ponder my business because they are fair and honest with me. That's hard to find these days, in any business. Thanks Brian and Bob and all the employees at Ponder!

5

I have been a satisfied customer of Ponder Auto Repair for many years and it is the only auto repair shop I have ever felt safe taking my vehicles. Service has always been completed on time. Estimates are almost always accurate. When repairs have not been done for the price quoted, it was because the cost was less than what we were quoted. Brian is the only mechanic who has ever told me of an issue, and then said "if it were mine, I would not spend the money to repair because it will not effect the safety or operation of your car, and will cost you a fortune to fix." I have never had an unnecessary repair performed, or a good part replaced. Wish I could say the same for other places, Brian always stands behind his work, as well as the lifetime warranties he puts on parts he installs. Most shops only provide a 90 day warranty on parts. Brian just replaced a water pump that was installed by him about 6 years ago, and all we paid for was the labor. I trust all of my vehicles to Brian, and have no reservations to endorse him to anyone in need of repairs or maintenance. Brian is a Christian man with integrity and it shows in his business practice.

5

Buyer beware indeed. I had a Chrysler dealer charge me for a repair that didn't actually repair the problem. Ponders fixed my car and didn't lie to me about the cause. Moving here was a nightmare until I found our "car care guys". Fair prices, excellent work, superb service. Too bad there is no room for another star