Johnson City Auto Repair

Give Us a Call:(423) 928-3849
5

I have been a satisfied customer of Ponder Auto Repair for many years and it is the only auto repair shop I have ever felt safe taking my vehicles. Service has always been completed on time. Estimates are almost always accurate. When repairs have not been done for the price quoted, it was because the cost was less than what we were quoted. Brian is the only mechanic who has ever told me of an issue, and then said "if it were mine, I would not spend the money to repair because it will not effect the safety or operation of your car, and will cost you a fortune to fix." I have never had an unnecessary repair performed, or a good part replaced. Wish I could say the same for other places, Brian always stands behind his work, as well as the lifetime warranties he puts on parts he installs. Most shops only provide a 90 day warranty on parts. Brian just replaced a water pump that was installed by him about 6 years ago, and all we paid for was the labor. I trust all of my vehicles to Brian, and have no reservations to endorse him to anyone in need of repairs or maintenance. Brian is a Christian man with integrity and it shows in his business practice.

5

Buyer beware indeed. I had a Chrysler dealer charge me for a repair that didn't actually repair the problem. Ponders fixed my car and didn't lie to me about the cause. Moving here was a nightmare until I found our "car care guys". Fair prices, excellent work, superb service. Too bad there is no room for another star

5

The guys at Ponder did an amazing job on my car! They were fair and honest and had my car fixed in no time!

5

Great Shop, when I needed my car opened...I left my keys in the car, they were able to get into my car, without charging me. They are an awesome business. They really care about their customers and about serving their customers. Great business.

4

Have had Ponder Auto Repair fix my diesel truck on two occasions. Both times the work was done to my satisfaction and within the time frame that was promised. I am very well satisfied with Ponder service and have recommended them to several friends.

5

I just had another great experience with Ponder's Auto. I needed muffler, break and AC work on my Dodge Ram 2500 and as always, Brian and his team came through. I have been a customer of Ponder's Auto for more than 16 years. I sought out Brian years ago in pursuit of a home town shop that I could count on to service all my automotive needs. I was tired of being at the mercy of the various "chain" service facilities that only seemed capable of replacing parts instead of diagnosing and fixing problems. Brian and his knowledgeable staff have more than met my expectations in this area and have no doubt saved me considerable money over the years. I am extremely pleased with the service I receive and will continue to use Ponder's. If good service and peace of mind are what you are looking for...Ponder's is the place.

5

I've been a customer of Ponder Auto Repair for more than 20 years. I've always had 3 or sometimes 4 vehicles to be serviced and repaired. Brian Ponder's shop has always provided excellent service and repair. I've never had a vehicle I had to take back to have the service or repair done over. Brian does it right the first time and does it well. Ponder Auto provides a great service to the public. I've never thought of taking one of my vehicles to any other repair shop.

5

I have been doing business with Brian Ponder for over 30 years. You just can't match his knowledge and service anywhere. He operates his business by the "Golden Rule" with the utmost integrity. His staff are extremely well trained, very courteous, and I have always been well pleased with their completed service and fair price. I highly recommend them for any of your automobile service needs. You will be very satisfied!

5

Thank You Ponder Auto Repair for working my car in on such short notice! No one expects to have a car emergency. Thank you for diagnosing the problem and fixing it so quickly! I even appreciated the ride to work!

5

Ponder's is a great place to get your auto repaired especially if you work at the VA in Johnson City or at ETSU. So reliable and convenient. Take your car in before work and pick it up on the way home. Always professional, high quality work!

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