Johnson City Auto Repair

Ponder has been my go to mechanic for all our cars since moving here last year. Yall know how important a good, trustworthy mechanic is when youre new to an area. They are straightforward with repairs. I appreciate the excellent work they do.

Great customer service

Jake and the rest of the crew are wonderful. I can't thank you all enough. I have taken my car in multiple times to another location and they kept telling me all was fine. I knew it wasn't. My sister has been taking her vehicle here and you all have done right by her and me now. You all were able to find that my sway bars were broken. After having them fixed my car no longer grinds or feels like the backend is loose. I will continue to come back to this location and recommend you all to anyone I know.

Thank you for taking care of my daughter who is a student at ETSU; one of the university VPs recommended your service to me and I appreciate your taking time to review her car and make an honest assessment of what was needed (and not needed).

Brian and his mechanics are great!

Once again I thank the owner and staff at Ponder for taking care of my car. I won't take my car anyplace else. Honesty and integrity play an important role in any business, and Ponder has that. However, Ponder also has the expertise you won't find in this area. Brian is the most knowledgeable person on cars and vehicles I have ever met. That means a lot and also ensures that your vehicle is in good hands. I choose to put knowledge, experience, and skill on my side - and that's why I won't go anywhere but Ponder for car repair and service. Let me add that I don't give false flattery. I'm a retired Marine and I tell it like it is.

We recently had a situation where our vehicle looked like it was experiencing a near overheating issue. We called Ponder Auto Repair and they were able to schedule a date/time for us to leave our vehicle, diagnose, provide an accurate estimate and fix our issue within a reasonable timeframe. Ponder Auto Repair is our preferred auto repair shop.

Very astute professional folks who take pride in their work and service. During a routine service inspection if they find something critical, they will call and inform you, before doing a repair, to let you make the correct decision on your vehicle,

Always fast and courteous service!

As always their shop did a great job getting my car back on the road. I went from 'I think I need to buy a new car' to 'This car runs almost like new again'. Granted, I spent more than I thought it would take but the cost was WAY cheaper than buying another car. The techs an Ponder seem to know what they are doing when it comes to repairing my vehicles. Everyone at this shop is friendly and willing to take a minute to explain things to you.