Johnson City Auto Repair

591 reviews
Give Us a Call:(423) 928-3849
5

While driving from Charleston to Johnson City I experienced some warning lights coming on. Left vehicle at Ponders on a Sunday, and they fit me in without any concerns. I can always count on Ponder for scheduled maintenance or emergencies that pop up like this on! Thank you Ponder staff for keeping me safe, and caring about my vehicles!

5

As usual — a job done right , in timely fashion. This shop takes pride in keeping my old Bronco going without wasting my money.

Thank you for the five stars, Bob! :-)

- Ponder Auto Repair
5

Always quick to get me in and always so honest. I always have such positive experiences and outcomes come from Ponder’s!

It was an honor and a pleasure serving you. We look forward to seeing you at the next service. :-)

- Ponder Auto Repair
5

Everyone there is friendly and patient. Service is always prompt and professional.

Thank you for the five stars, Elizabeth! :-)

- Ponder Auto Repair
5

Great customer service. Repairs were completed in a timely manner, exceeding my expectations. Service writers keep me informed of any changes in requested repairs. No run around here. Definitely a cut above. Thanks !

It was an honor and a pleasure serving you, David. We look forward to seeing you at the next service. :-)

- Ponder Auto Repair
5

An unfortunate transmission leak was repaired with a new gasket so all is good

Thanks, Bill, for coming in to see us. We appreciate the opportunity to serve you and your vehicle. :-)

- Ponder Auto Repair
5

These guys go out of their way to repair and get you back on the road the right way. Work is all top notch and the staff is amazing. Only shop that I will use for any of my repairs. Highly recommend!!!!

Thanks, Michael, for coming in to see us. We appreciate the opportunity to serve you and your vehicle. :-)

- Ponder Auto Repair
5

Had another Ponder 5 star experience again! For me, it’s all about earned trust in the repair shop. Ponder earns that trust with me every time! I split my time between Charleston and JC. I only use Ponder for auto repair because they earned my trust in their work. This time it was a rear brake job. They knew I needed to be back to Charleston the next day, they needed a part brought in to meet my scheduled return and did just that! The best part is during my drive the next day Ponder staff called me to make sure my drive was going well, and if there were any issues with the repair...that is customer service and why I trust and chose Ponder!

Thanks, Rich, for coming in to see us. We appreciate the opportunity to serve you and your vehicle. :-)

- Ponder Auto Repair
5

Great staff who are always there when you need them. Very knowledgeable and always a fair price plus follow ups on work done

Thank you so much for the kind words, Michael! We appreciate your support. :-)

- Ponder Auto Repair
5

I always get technically excellent and friendly service at Ponder.

Thank you so much for the kind words, Hal! We appreciate your support. :-)

- Ponder Auto Repair
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