Johnson City Auto Repair

Give Us a Call:(423) 218-4244
5

I have had several encounters with Brian Ponder and the guys out at Ponder Auto Repair. I grew up working with my dad who owned an auto body repair shop, so I have been around cars my entire life. There was a time when you could work on your car, or find a good "shade tree mechanic" with all the computers, and electronics on cars these days, those days have virtually passed, and you always have to be concerned about shady shops looking to make a quick dollar on unknowledgeable car owners. Well the guys at Ponder, are anything but. Brian and his guys will diagnose the problems, and tell you prioritize any and all the issues that are there so that you can schedule you repairs out over time, getting your car back to excellent condition, on a budget, and a schedule that you can afford. In addition to that, they have an amazing plan, that if you qualify, you can purchase your parts through Napa, on a Napa card, and pay that off over six months, be it a $200.00 repair, or a $4000.00 repair, and its "same as cash" and a good deal of the time those parts are all under warranty for 3 years/36,000 miles (whichever comes first), not many places stand behind their work like this these days. Like I said, having grown up working on cars most all my life, I have NEVER, seen Brian or his staff make a repair, or suggest a repair that was not needed, I have actually had them give me a list of things that could be addressed, and then tell me what "should be done" and "what can wait", for later down the road. I would recommend them to ANYONE. I have read other reviews in which people claim they are "overpriced", but I have compared prices, and when you look at the facts, and throw in the warranty on the parts, the turnaround time of the repairs, and the fact that with that warranty there are over 14,000 service centers nationwide that will honor that warranty were you to have an issue while traveling, I would say there prices bring are more than fair, after all, how do you put a price tag on piece of mind.

5

"Easy to get services" You all do a great job and you make it very easy to drop a vehicle off to have worked on.

5

"Customer Service Winners" I took my Chrysler 300 to Ponder's Auto Repair on the recommendation of a family member. I have never been so satisfied with a repair shop. Easy to make an appointment. Offered me a shuttle service if I needed. Extremely nice staff. Called to tell me what I needed repaired immediately. Also told me future repairs that needed to be made, but no pressure to fix those until I was ready. Car was done in a couple hours. The cost was reasonable, if not on the lower end. I can honestly say, I will recommend them to everyone I know that is in need of an auto repair.

5

"You are always there to help me whether Pete is home or not, and I do appreciate that so much." Super high review. Pete and I have recommended your business to many people because of the kind and professional men and women working at Ponder's. I know I will always be treated fairly.

5

Jerry said he thought he was going to have to leave his vehicle overnight and was surprised when they fixed it while it was there. He highly recommends the business to everyone.

5

Spoke with Vickie. She said this business is always very helpful, thorough, honest and they do great job.

5

Bob said this business provided great service, they are informative and did a top notch job on his vehicle.

5

Spoke with Anthony. He said the service was excellent and there has never been any problem with them.

4

Fred said his service was alright. He recommends this business for service.

5

Rob said the service was very good.

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