Johnson City Auto Repair

Give Us a Call:(423) 928-3849
5

Rebecca said it was a really good first time experience for her. They listened to her, took her circumstances into consideration, and the service was completed in one day.

4

Very friendly and quick to finish job. They are a bit pricey though. I got an oil change and it was $50. I've been to places that only charge $30. I'd really only go here if I was in a rush to get something done in this area.

5

"Trustworthy and Friendly" I've been taking my cars to Ponder for about 25 years because I know from experience that you are honest and I trust you. Also, you remember me and treat me like a friend, and you don't talk down to me because I don't know much about cars. I recommend you all the time.

5

Jerry said they have worked on his vehicles for years. Their work is dependable and the work is done well. He is pleased with their service.

5

Duane said he has always used them before and they fixed the problem in a timely manner. They are always courteous, friendly and honest.

5

Bill said he has no complaints about the service at this business. He has known the employees since they were little boys. He would highly recommend them for service.

5

Samuel said he always has a good experience with them. He drops off his vehicle on the weekend and they have it done Monday morning. They are quick and efficient.

5

Bob said the service was incredible, and he really appreciates what they have done. The business is fast, accommodating, and has provided him with a ride home.

5

Gail said she has been dealing with this business since they opened. She has a one year leak and they always fix it for the following year. She stated they always do well by her.

5

I have had several encounters with Brian Ponder and the guys out at Ponder Auto Repair. I grew up working with my dad who owned an auto body repair shop, so I have been around cars my entire life. There was a time when you could work on your car, or find a good "shade tree mechanic" with all the computers, and electronics on cars these days, those days have virtually passed, and you always have to be concerned about shady shops looking to make a quick dollar on unknowledgeable car owners. Well the guys at Ponder, are anything but. Brian and his guys will diagnose the problems, and tell you prioritize any and all the issues that are there so that you can schedule you repairs out over time, getting your car back to excellent condition, on a budget, and a schedule that you can afford. In addition to that, they have an amazing plan, that if you qualify, you can purchase your parts through Napa, on a Napa card, and pay that off over six months, be it a $200.00 repair, or a $4000.00 repair, and its "same as cash" and a good deal of the time those parts are all under warranty for 3 years/36,000 miles (whichever comes first), not many places stand behind their work like this these days. Like I said, having grown up working on cars most all my life, I have NEVER, seen Brian or his staff make a repair, or suggest a repair that was not needed, I have actually had them give me a list of things that could be addressed, and then tell me what "should be done" and "what can wait", for later down the road. I would recommend them to ANYONE. I have read other reviews in which people claim they are "overpriced", but I have compared prices, and when you look at the facts, and throw in the warranty on the parts, the turnaround time of the repairs, and the fact that with that warranty there are over 14,000 service centers nationwide that will honor that warranty were you to have an issue while traveling, I would say there prices bring are more than fair, after all, how do you put a price tag on piece of mind.

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