Johnson City Auto Repair

Ponders' motto of "we fix anything but a broken heart" came true for me! I bought a van that had a hidden issue that was really bad. Of course, from a private party, and of course on a weekend. I'm sure hte seller had no idea this issue existed. But it was bad. Really bad. I took the van to a specialist for an evaluation and for it to be addressed, and he said he couldn't do it. He wouldn't put his reputation on the line for it. Brian at Ponders fixed it. Nobody else around here would touch it. Brian would and did! I've never been more impressed by a company than with Ponders. I've used them for quite a while, and I promise, there is no place better for auto repair and maintenance. There may be cheaper places, but can you really trust your life to them? I'd trust my life to Brian Ponder! This van is meant to travel around the US, not just the local area. I know now that I won't get stuck someplace in Timbuktu and be left to perish. Brian gave me a new chance. If you are on the fence, go to Ponders! Worth every penny!

Excellent customer service. Quick efficient and friendly. Ty!

I stopped by without an appointment. Brian, Bob, and crew were able to take care of my car's problem in less than 30 minutes. That's one of the reasons why I go there. If they can, they help me as soon as possible. I really appreciate them.

I wouldn't take my vehicles anywhere else! Very professional and honest

While I always question taking my car to a new place as a young female, I felt very comfortable at Ponder after getting recommendations from co-workers. I had previously gone to a dealership here where I had loyalty but when they quoted $400 for a part alone I knew I needed to look elsewhere. Ponder identified the correct problem and fixed it for under $100 (!!!!!!) while naming other potential issues without any pressure. They were realistic in presenting the bottom line, which I appreciate as a student just trying to get my car through the last semester of grad school. Thank you!

Professional and knowledgeable, made an extra effort to fit my busy work schedule into their very busy day. Even gave me a ride home when I dropped the car off. Highly recommend!

Excellent service, good repair cost. I would recommend them for all repair service. Excellent, certified technicians.

No matter what kind of car I've owned, Ponders has kept them repaired and running. I have trusted them with my car since I moved back to J.C. I'm 1999. ASE certified mechanics and ethical shop! Joe Blow in the county may charge less but the Ponders run a trustworthy shop. And they're friendly, too. They treat women car owners with respect.

Ponder Auto Repair...always helpful and knowlegabel , courteous and prompt. Have been using them for many years.

Ponder saved the day! I had new brake pads installed by another service center, and they left my brakes misaligned causing them to grind. The technician tried multiple times to fix the issue he caused, but was unable to. Finally I went to Ponder. They identified the issue and fixed my brakes. Also, they made some other non-immediate recommendations without applying any pressure. Pricing is transparent and I know I paid for quality service. I found my new service center in Johnson City!