Johnson City Auto Repair

I've been a customer of Ponder Auto Repair for more than 20 years. I've always had 3 or sometimes 4 vehicles to be serviced and repaired. Brian Ponder's shop has always provided excellent service and repair. I've never had a vehicle I had to take back to have the service or repair done over. Brian does it right the first time and does it well. Ponder Auto provides a great service to the public. I've never thought of taking one of my vehicles to any other repair shop.

I have been doing business with Brian Ponder for over 30 years. You just can't match his knowledge and service anywhere. He operates his business by the "Golden Rule" with the utmost integrity. His staff are extremely well trained, very courteous, and I have always been well pleased with their completed service and fair price. I highly recommend them for any of your automobile service needs. You will be very satisfied!

Thank You Ponder Auto Repair for working my car in on such short notice! No one expects to have a car emergency. Thank you for diagnosing the problem and fixing it so quickly! I even appreciated the ride to work!

Ponder's is a great place to get your auto repaired especially if you work at the VA in Johnson City or at ETSU. So reliable and convenient. Take your car in before work and pick it up on the way home. Always professional, high quality work!

I always leave Ponder with a positive feeling. The staff takes the time to listen to your issue and they try their best to resolve any problems you have. My air conditioner in my van went out and instead of charging me for services that I did not need Brian told me what exactly was wrong and I should take the van to the dealer to fix since the air conditioner, which was still under warrantee. This was 8 years ago and every since Ponder's has been my go to repair shop.

Brian Ponder at Ponder Auto Repair has taken care of my personal vehicles as well as our company fleet trucks and vehicles for over 25 years now. They have repaired and serviced both domestic and import vehicles and we have always received quality courteous service. I’ve even had problems with new vehicles (still under warranty) and taken them to Ponder when the dealership can’t figure what’s wrong with them. Brian’s been able to diagnose the problem and send me back to the dealership to let them know how to fix it and not charged me a dime. If you want an honest reliable mechanic take your car or truck to Ponder Auto Repair.

Brian Ponder has taken care of automotive repair needs for me for 38 years even before he opened his business. He is a true professional; always out in front of the technology of today's vehicles as well as knowing the temperament of the older vehicles. Brian and his staff are trained in foreign as well as domestic models. Ponder Automotive Repair can be trusted; they are honest and they have high standards and integrity. You don’t have this many years of success if you are not properly serving your customers; that is why Ponder Auto Repair is successful; they take care of their customers

My experience with Ponder Auto Repair was wonderful! We broke down 7 hours from home, and were referred here by a friend of a friend. We had to leave the car and travel back home, while they replaced the timing belt and all of the valves. They gave quick and honest estimates. Their was an additional problem they encountered and worked with us on cost, since the job we were having done was extensive! Their prices were beyond reasonable! When we were ready to drive back out to get the car, they were even willing to come in on a Saturday so that we could pick it up! They went above and beyond what i would expect a shop to do. The car ran better than it ever has on our trip home, and that was a 7 hour test drive! Once home i realized that they even fully reattached the front fender of our car, which had been partially detached since we have owned it! They really did go the extra mile. I certainly hope we don't break down again, but if we do I hope it's in towing distance of Ponder Auto Repair!

You guys are GREAT!!!!! We have used you guys for many years and have always been very pleased. The past few times I have needed assistance I have had the pleasure of dealing with Bob.He has been so helpful and pleasant to me.Thank you so very much Bob and the rest of you guys. Thank you so very much,Keli

Brian is great. These are the most up to date techs in Johnson City. They have the latest tools and technology to fix anything. I would recommend this shop anytime.